Crisis at Christmas expects all volunteers to carry out the tasks, duties and responsibilities in their role description. This code outlines the standards and behaviour that Crisis expects from its volunteers.
Everyone has a responsibility to ensure their own conduct does not cause offence to others and to promote a positive culture where harassment and bullying are known to be unacceptable, and employees and volunteers have the confidence to challenge unacceptable behaviour without fear of reprisal.
We expect you to:
- Arrive at your volunteer shift on time
- Have a positive attitude using Crisis’ values as an inspiration
- Treat guests, volunteers and staff with appropriate courtesy, dignity and respect
- Help to create a positive and welcoming environment
- Follow the instructions, policies and procedures given by Crisis staff and Senior Volunteers
- Take reasonable care of your own and others’ health and safety including not sharing your personal contact details with guests and only sharing personal information with other volunteers if you feel safe and comfortable in doing so
- Not exchange money, gifts or personal contact details with guests you have met as a direct result of your volunteering
- Ensure that any relationships with guests and volunteers do not affect your ability to carry out your volunteer role
- Not socialise with guests (apart from member volunteers) you have met as a direct result of your volunteering other than as part of an organised event for the benefit of Crisis clients, staff or volunteers. This includes not interacting with guests via social media
- Dress sensibly and modestly for the situation in which you are volunteering
- Not arrive at their volunteer shift while under the influence of alcohol and illegal drugs
If volunteers have a specific concern about the behaviour of another volunteer, including breaches of this code they should raise it with their Shift Leader/ Service Organiser or C@C Volunteer Manager at the earliest opportunity.